Recently, my colleague sent me a booking confirmation for our room for our Borneo trip. The content said bla bla bla, and it ended with a (bold) font size 12 We Look Forward To Welcoming You!! (in Verdana, no less), which gave me an unpleasant flash of Psycho and The Shining. It was too happy. It read like something from a Stephen King book. I would be slightly unhappy if the innkeeper looked like an Asian version Jack Nicholson.